FAQ

How Do I Place an Order?

Pick your desired products, tap "Add to Cart," check the items in your cart, then hit "Place Order" and finish paying.

Is My Payment Secure?

100% secure. Our payment system is PCI-DSS certified and uses encrypted tech to protect your payment info—your transaction is smooth from start to finish.

When Will My Order Ship & Arrive?

Once your order’s confirmed, we’ll ship it within 2 business days and get it to you in 3–7 business days.

Can I Track My Order?

Yes—after shipping, you’ll get a tracking number via your account or email. Use it to track your package on the carrier’s site (e.g., FedEx or TNT).

How Much Is Shipping?

All orders ship free.

Does It Need Assembly?

No assembly needed—you can use it right out of the box in 30 seconds.

What’s the Return Policy?

We accept returns within 30 days, and we’ll cover the shipping costs.

How Do I Contact Customer Service?

Email us at pleiljrubyednpt2g@hotmail.com—include your order number, and we’ll reply within 48 business hours.